topic Re: Payment method change in Account & Billing

Payment method change

firespasm — Thu, 13 Feb 2025 10:41:11 GMT

I have change dmy method of payment from my credit card to my debit card as my credit card is no longer available (its been cancelled as its all cleared) yet the website states that payment for this iteration will still be attempted to be taken out of the credit card, how about no and take the money out of my direct debit like I would like, what do I do ?

Thanks in advance.

Re: Payment method change

firespasm — Thu, 13 Feb 2025 10:55:23 GMT

Per the website:

Changing from credit card to Direct Debit

On payment due date: Payment will be taken from your original payment details. The new details will be used on future payment due dates.
1-13 days before your payment due date: We'll take payment using your new details 14 days from the date of change. There's no change to the amount collected and the next payment will be on the current payment due date.
14 or more days before your payment due date: We'll take payment using your new details on the payment due date as normal.

https://www.sky.com/help/home/your-account/account-my-bills-and-payments/my-payments/change-my-payment-method-or-date/articles/change-payment-method-or-date-method

Re: Payment method change

PandJ2020 — Thu, 13 Feb 2025 11:00:06 GMT

We're other customers here... did you change it in time?