topic No access to online mobile bill in Account & Billing

No access to online mobile bill

Scoops1200 — Thu, 13 Feb 2025 08:45:45 GMT

I had a text this morning indicating my mobile bill was larger than I expected. It also gave the wrong due date. I checked online and the amount and due date related to my broadband and talk contract. Can't access the mobile bill, just a blank screen on my iPhone and Mac.

Re: No access to online mobile bill

caesarome — Thu, 13 Feb 2025 09:39:29 GMT

@Scoops1200

To confirm that it is this link that is not working for you:

https://www.sky.com/mobile-bill

Re: No access to online mobile bill

Scoops1200 — Thu, 13 Feb 2025 10:14:42 GMT

That's it and it's still not working

Re: No access to online mobile bill

caesarome — Thu, 13 Feb 2025 10:19:18 GMT

@Scoops1200

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: No access to online mobile bill

Lisa-P1987 — Thu, 13 Feb 2025 10:47:55 GMT

Thanks for escalating this. We’ve sent Scoops1200 an invite to chat.

Re: No access to online mobile bill

Addie15 — Sat, 15 Feb 2025 10:51:17 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.