topic Re: Sky account closed in Account & Billing

Sky account closed

Patsy+2018 — Wed, 12 Feb 2025 22:07:32 GMT

My Sky TV has gone a bit haywire today and I have now noticed that my Sky account has been closed for no apparent reason. I'm wondering if I have ignored some alert from them. I'll have to ring them tomorrow. Anyone know if they have introduced some change?

Re: Sky account closed

caesarome — Wed, 12 Feb 2025 22:08:43 GMT

@Patsy+2018 wrote:

My Sky TV has gone a bit haywire today and I have now noticed that my Sky account has been closed

What is happening with your TV and what service do you have, Sky Q, Glass etc..

And why do you say that your account has been closed, again what do you see and where ?

Re: Sky account closed

Patsy+2018 — Wed, 12 Feb 2025 22:26:10 GMT

I've been having a problem connecting to HMDI 3 when switching on TV. Home button not taking me into programme page. I have been trying to work around it and when I go into my Sky account it's saying it's closed.

Re: Sky account closed

Patsy+2018 — Wed, 12 Feb 2025 22:27:07 GMT

I have a Sky Glass TV but a SkyQ account.

Re: Sky account closed

caesarome — Wed, 12 Feb 2025 22:27:57 GMT

@Patsy+2018 wrote:

and when I go into my Sky account it's saying it's closed.

Have you been a Sky customer in the past and cancelled before returning back a year or so later ?

Re: Sky account closed

Patsy+2018 — Wed, 12 Feb 2025 22:33:22 GMT

No. I have been a customer for years.

Re: Sky account closed

caesarome — Wed, 12 Feb 2025 22:36:07 GMT

It might be worth calling them about this if your Sky Glass TV service is working as it should.