topic Re: Credit refund in Account & Billing

Credit refund

DB304 — Wed, 12 Feb 2025 21:08:59 GMT

I would like the credit back that I am owed from sky. It seems like this is an issue for many customers. Please can someone action this asap.

Re: Credit refund

caesarome — Wed, 12 Feb 2025 22:02:25 GMT

@DB304

We can arrange some help for you if you can confirm what this credit from so is it due to an overpayment, compenation credit or because you have left Sky ?

Re: Credit refund

DB304 — Wed, 12 Feb 2025 22:03:58 GMT

It is because I have left Sky

Re: Credit refund

caesarome — Wed, 12 Feb 2025 22:07:29 GMT

@DB304

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Credit refund

Caroline69 — Thu, 13 Feb 2025 08:19:40 GMT

Due a refund. Sky charged too much

Re: Credit refund

Daniel0210 — Thu, 13 Feb 2025 08:23:17 GMT

@Caroline69 wrote:

Due a refund. Sky charged too much

@Caroline69

What do you mean by Sky charged too much? Did you make an unnecessary manual payment?

Re: Credit refund

Tom-W19 — Thu, 13 Feb 2025 09:17:37 GMT

Thanks for escalating. We've sent an invite to @DB304.

Re: Credit refund

caesarome — Thu, 13 Feb 2025 09:37:02 GMT

@Caroline69 wrote:

Due a refund. Sky charged too much

@Caroline69

Do you see a credit on your account ?