topic Re: New Contract in Account & Billing

New Contract

Shazzy08 — Wed, 12 Feb 2025 14:12:01 GMT

I've been trying to renew my Subscription. What I'm paying is too espensive. I've spoke to 6 Advisors. I'm Deaf and can't understand or hear non speaking English Advisors. I've heard it's cheaper if on Universal Credit. All I want is what I have now but cheaper. Nobody is helping me. How do I speak to an English speaking Adviser and get a cheaper package. I've chatted by Text but I'm getting ignored now

Re: New Contract

Daniel0210 — Wed, 12 Feb 2025 14:14:46 GMT

@Shazzy08
It's unlikely you will be able negotiate it cheaper than what you got it for 18 months ago. Any renewal will now be for 24 months.

It may be worth registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning so have a look here… ~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance

Re: New Contract

Shazzy08 — Wed, 12 Feb 2025 14:14:11 GMT

I have. I was texting but they don't understand what I want to do

Re: New Contract

Daniel0210 — Wed, 12 Feb 2025 14:16:02 GMT

@Shazzy08

Im afraid I can't suggest the wording you use in your negotiations.