topic Re: Extra charges in Account & Billing

Extra charges

Janine671 — Wed, 12 Feb 2025 11:02:41 GMT

I've been charged a fee on my bill I don't understand why

Re: Extra charges

Daniel0210 — Wed, 12 Feb 2025 11:07:42 GMT

We obviously can't see your bill or even which service it's for. Click on the blue arrow next to any amount you're querying and/or compare the bill to last months.

Re: Extra charges

caesarome — Wed, 12 Feb 2025 11:30:24 GMT

@Janine671

Have you made any changes to your package recently ?

Re: Extra charges

Janine671 — Wed, 12 Feb 2025 11:41:52 GMT

No not at all

Re: Extra charges

caesarome — Wed, 12 Feb 2025 11:44:10 GMT

Did you expand it so it showed more detail, what does it say it is ?

Re: Extra charges

Janine671 — Wed, 12 Feb 2025 12:00:58 GMT

Hi I've just spoken to sky and apparently they've charged me for an old sky box that I have sent back it's a good job I kept the tracking number and they have received it . Now the charges have been taken off my bill . Thanks very much Janine