topic Re: April price increases - notification? (broadband specifically) in Account & Billing

April price increases - notification? (broadband specifically)

CoffeeDrinker — Tue, 11 Feb 2025 18:09:19 GMT

Is anyone aware of when customer are likely to be directly notified of their April increases by email or post, or is the announcement itself and/or future bills on MySky considered to be sufficient notification?

I'm asking as we recontracted for broadband last April at £40pm (£34 broadband, £6 Sky WiFi Max) for an 18 month term. This went up by £4 in November (£38 broadband, £6 Sky WiFi Max), and we had an email saying we could leave penalty free due to the size of the rise. We figured 'better the devil we know' and stayed. Now this is due to go up another £3 (£41 broadband, £6 Sky WiFi Max) in April.

Our overall broadband+Max bill will have gone up 17.5% in less than 12 months, Looking at the broadband component of the bill in isolation (the WiFi Max component is unchanged), our bill will lhave gone up 20% in less than 12 months since recontracting.

We're considering jumping ship for broadband, as even with a competitor's annual fixed price increases over 24 months, we'd still be saving at least £240 for a comparable broadband + WiFi 6 package. If April's increase comes with a penalty free leaving allowance that is.

The Sky Stream TV side will also be going up but, unlike the broadband, we're happy with the price increase given how much we get out of the TV, Sky Cinema, whole home & 4K/Atmos subscription.

All hinges on when we might receive notification of the April price increases. Hoping for either an email or postal notification sooner rather than later.

Re: April price increases - notification? (broadband specifically)

MarkGoldsmith — Tue, 11 Feb 2025 18:20:12 GMT

Based on previous years I've always got the email notification come through by mid March.

Re: April price increases - notification? (broadband specifically)

caesarome — Tue, 11 Feb 2025 18:26:23 GMT

It is usually mid March for me as well but can be earlier judging by posts we have seen on here in previous years.

Re: April price increases - notification? (broadband specifically)

Daniel0210 — Tue, 11 Feb 2025 18:30:55 GMT

@CoffeeDrinker

In previous years, and I see it being similar this year, I think the notifications have gone out in batches over a number of weeks.

Re: April price increases - notification? (broadband specifically)

SKY1992bf — Tue, 11 Feb 2025 18:34:22 GMT

Based on previous experience it's early march for me

i think they stagger it based on customers payment due dates

iirc sky are covered provided customers receive the notice no later than their 31 days before their April payment due date

Re: April price increases - notification? (broadband specifically)

ChrisEB — Wed, 12 Feb 2025 10:43:30 GMT

If you look under my Sky my bills and then go to view bill and then next predicted you can see how much your bill is expected to rise by April/May. I've used this methodology and found my bill (broadband & TV including sports) rises by 12%, almost twice Sky's announced rise. If my increase is typical I cannot see how the "average" rise can be 6.2% unless many users are not getting an increase!

Re: April price increases - notification? (broadband specifically)

Daniel0210 — Wed, 12 Feb 2025 10:49:38 GMT

@CoffeeDrinker

We have had it confirmed that notifications start on 20th Feb and in batches go through to 18th March.

Re: April price increases - notification? (broadband specifically)

CoffeeDrinker — Wed, 12 Feb 2025 10:55:09 GMT

@Daniel0210 wrote:
@CoffeeDrinker
We have had it confirmed that notifications start on 20th Feb and in batches go through to 18th March.

Good to know - will keep an eye out from later on next week and onwards.

Re: April price increases - notification? (broadband specifically)

PandJ2020 — Wed, 12 Feb 2025 11:15:06 GMT

@ChrisEB wrote:
If you look under my Sky my bills and then go to view bill and then next predicted you can see how much your bill is expected to rise by April/May. I've used this methodology and found my bill (broadband & TV including sports) rises by 12%, almost twice Sky's announced rise. If my increase is typical I cannot see how the "average" rise can be 6.2% unless many users are not getting an increase!

Because Sky calculate the rise of list prices.

If you have discounts then your personal net increase will be higher.

Re: April price increases - notification? (broadband specifically)

ChrisEB — Wed, 12 Feb 2025 11:25:25 GMT

This is just Sky waffle and an excuse for, in effect, being economical with the truth. That's is not what they've put into their press release. How do we find list price anyway? Taking the components on my bills without "discount" the rises appear to be: 9.6% (stream), 10% (sports), 3.3% (TNT sports) and 7% (broadband & talk), That's 7.5% overall considerably higher still than the 6.2%. So who gets the lower increase to create the average?

Re: April price increases - notification? (broadband specifically)

PandJ2020 — Wed, 12 Feb 2025 11:37:52 GMT

@ChrisEB wrote:
How do we find list price anyway?

It's on your bill (as the undiscounted figure)

That's 7.5% overall considerably higher still than the 6.2%. So who gets the lower increase to create the average?

One presumes it's a weighted average across all subscribers.

Re: April price increases - notification? (broadband specifically)

ChrisEB — Wed, 12 Feb 2025 11:49:19 GMT

As I said Sky being economical with the truth. A 12% real increase but only a 7.5% increase on the "undiscounted" price. Overall average 6.2% so where are the lower costs?

Re: April price increases - notification? (broadband specifically)

PandJ2020 — Wed, 12 Feb 2025 11:53:31 GMT

@ChrisEB wrote:
As I said Sky being economical with the truth. A 12% real increase but only a 7.5% increase on the "undiscounted" price. Overall average 6.2% so where are the lower costs?

Weighted average. You're obviously above that average (and others will be below). The better your discounts are then the higher your real terms increase is - but you did agree to those terms.

If you're on a newer contract then you should be able to cancel without penalty. Otherwise, you're locked into until your minimum term ends.

Re: April price increases - notification? (broadband specifically)

CoffeeDrinker — Thu, 13 Feb 2025 09:25:45 GMT

Appreciate everyone's replies with regards the likely dates notifications will start to go out from.