https://helpforum.sky.com/t5/Account-Billing/Termination-of-services/m-p/4908403#M245685 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4328709">@Owen35</a>&nbsp; &nbsp;Best to give Sky a call as this may be a broadband takeover in error?</P> <P>&nbsp;</P> <P>You can call on 150 from a Sky Talk Line or Sky Mobile.<BR /><BR />If you haven't got a current Sky Mobile or Sky Talk this link should help:<BR />(UK) <A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A> Scroll down and click on ‘Need more help’ and it provides a 0333 number<BR />(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.<BR /><BR />Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.</P> Tue, 11 Feb 2025 20:46:59 GMT GD1 2025-02-11T20:46:59Z https://helpforum.sky.com/t5/Account-Billing/Termination-of-services/m-p/4908400#M245684 <P>I've had an email saying I haven't responded to previous correspondence and my services are being cancelled. They've also sent out a returns package. I've had absolutely nothing by post, email or phone. I log on to my sky app and it says I have nothing to pay and everything is up to date. Very confused&nbsp;</P> Tue, 11 Feb 2025 20:44:48 GMT https://helpforum.sky.com/t5/Account-Billing/Termination-of-services/m-p/4908400#M245684 Owen35 2025-02-11T20:44:48Z https://helpforum.sky.com/t5/Account-Billing/Termination-of-services/m-p/4908403#M245685 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4328709">@Owen35</a>&nbsp; &nbsp;Best to give Sky a call as this may be a broadband takeover in error?</P> <P>&nbsp;</P> <P>You can call on 150 from a Sky Talk Line or Sky Mobile.<BR /><BR />If you haven't got a current Sky Mobile or Sky Talk this link should help:<BR />(UK) <A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A> Scroll down and click on ‘Need more help’ and it provides a 0333 number<BR />(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.<BR /><BR />Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.</P> Tue, 11 Feb 2025 20:46:59 GMT https://helpforum.sky.com/t5/Account-Billing/Termination-of-services/m-p/4908403#M245685 GD1 2025-02-11T20:46:59Z