topic Re: Overpaid My Bill in Account & Billing

Overpaid My Bill

Muhammad101 — Tue, 11 Feb 2025 13:19:24 GMT

Accidently overpaid my Sky mobile bill.

Showing up -162£ in credit. Would like to have a refund. Can someone kindly tell how to request a refund?

many thanks

Re: Overpaid My Bill

caesarome — Tue, 11 Feb 2025 13:35:07 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Overpaid My Bill

Lisa-P1987 — Tue, 11 Feb 2025 13:35:25 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147