topic Re: I received a call from sky in Account & Billing

I received a call from sky

Rob571 — Mon, 19 Feb 2024 16:40:03 GMT

I received a call from Sky, 0800 761 3372, advising that I could receive assistance regarding lowering monthly bills. I said OK yes. The caller did not reply. I said it that it? The caller hung up.

I don't understand why Sky made this call, but assume it is to try to increase monthly bills, rather than decrease?

If it was a genuine call to assist financially then please feel free to reduce my monthly bills.

Thank you.

Re: I received a call from sky

Mark39 — Thu, 22 May 2025 10:26:03 GMT

That's a legitimate number from Sky's outbound marketing team. They may call you back.

https://www.sky.com/help/articles/received-call-from-08007613372

The Community also has some advice on how to stay safe online and how to identify illegitimate contacts: How to stay safe online—The Ultimate Guide!

Re: I received a call from sky

Daniel0210 — Mon, 19 Feb 2024 16:49:00 GMT

@Rob571
You’re not talking to Sky Customer Services on here as this is a customer based forum where customers try to help other customers. That is a genuine Sky number.

edit: beaten to it whilst looking for the link.

Re: I received a call from sky

Daniel0210 — Mon, 19 Feb 2024 16:50:42 GMT

@Rob571

Hope you don't mind but I've moved the answer from mine to the one provided by @Mark39

Re: I received a call from sky

Rob571 — Mon, 19 Feb 2024 17:00:50 GMT

Thanks Mark and Daniel, I never recognised the number but I know it was genuine now. After the call I looked it up.

Re: I received a call from sky

twilight+princess — Mon, 19 Feb 2024 18:08:26 GMT

Are you out of contract? If not then the call may not be genuine & the Sky number spoofed. I doubt Sky would call offering to lower your bills if you're still in contract.

phone call from ?SKY

Ajan — Thu, 22 Feb 2024 15:46:44 GMT

I keep receiving phone calls from 0800 0987 825 stating they are from Sky and would like to discuss my current package.

I had been reluctant to discuss it, wondering if it was a scam.

Does anyone know if this number is from Sky,

Many thanks

Ajay

Re: phone call from ?SKY

Daniel0210 — Thu, 22 Feb 2024 15:53:21 GMT

@Ajan

Inputting that number on the 'Who called me' website suggest scammers.

Re: phone call from ?SKY

Mark39 — Thu, 22 Feb 2024 15:54:11 GMT

Not a number I'm familiar with, but it may have been the outbound marketing team who do make calls of this nature. Did you ask them how they could confirm their identity to you?

Re: Cold Calling from Sky

Gurkha12 — Mon, 01 Apr 2024 11:50:50 GMT

You were right to be suspicious as I received a scam call from this number as well!

What is more they even called on Easter Monday!

Re: I received a call from sky

Gurkha12 — Mon, 01 Apr 2024 11:53:09 GMT

This was almost certainly a scam call so do not accept calls from this number, or accept it and give them some choice words!

The call was from an Indian who could barely speak English and what is more they called on Easter Monday!

Re: I received a call from sky

TimmyBGood — Mon, 01 Apr 2024 11:59:32 GMT

@Gurkha12 wrote:

The call was from an Indian who could barely speak English and what is more they called on Easter Monday!

To be fair, it's not a Bank Holiday in Bangalore...

Re: Cold Calling from Sky

caesarome — Mon, 01 Apr 2024 12:00:58 GMT

As stated above the call was from Sky if the number used ended in 3372.

Re: Cold Calling from Sky

Chalk+Serpent — Mon, 01 Apr 2024 12:06:28 GMT

Sky staff do work on weekends, Bank Holidays etc. I've also had phone calls a few times over the last year with offers (that I've turned down). These weren't scam calls, you wouldn't need to give these callers your bank details or make payments over the phone anyway as you already have accounts and packages.

Re: I received a call from sky

Laing1 — Mon, 01 Apr 2024 12:09:27 GMT

@Gurkha12 wrote:

This was almost certainly a scam call so do not accept calls from this number, or accept it and give them some choice words!

The call was from an Indian who could barely speak English and what is more they called on Easter Monday!

@Gurkha12 just so you areaware the call that @Rob571 received was a genuine call from Sky as the op clearly stated afterwards as they checked as did a few other posters.

If you have had a call either create your own post or if you think it was a scam call report it to sky giving themthe number but the number quoted in the first post is a genuine sky number

Re: I received a call from sky

Daniel0210 — Mon, 01 Apr 2024 12:22:30 GMT

See this link regarding calls from the number ending 3372

https://www.sky.com/help/articles/received-call-from-08007613372

Re: I received a call from sky

ChrisPOW — Tue, 09 Apr 2024 10:28:52 GMT

I also received a phonecall from this number today - it was an indian call centre, when i answered the phone the woman was mid conversation not speaking in English. I said hello several times and she ended the call. Either a scam or Sky need to check who is calling people on their behalf.

Re: I received a call from sky

Mark39 — Tue, 09 Apr 2024 10:33:01 GMT

See the previous replies. The number is a genuine Sky number, and it's entirely possible that the caller would genuinely be from an Indian call centre.

As with any calling number, there's a possibility that it might have been spoofed.

Re: phone call from ?SKY

Iwillask — Tue, 09 Apr 2024 12:09:03 GMT

I got that call also trying to sell me cinema package they hung up when I declined but was concerned they checked my details,

Re: phone call from ?SKY

Meex — Fri, 12 Apr 2024 14:30:22 GMT

I just had this call, the bloke was offended but persistent when I pushed back. SKY have NEVER contacted me in 20 years to offer 'discounts' 😂 I refused to give him any information but he did seem to know a few things about me. I felt uncomfortable and told him that I was terminating the call.