topic Re: Sky Bill going up cannot afoard that in Account & Billing

Sky Bill going up cannot afoard that

PennyOMahony — Tue, 11 Feb 2025 10:17:06 GMT

Hello sky

We have been with sky for many years and are diamond customers.I am the account holder .We have now come across hard times.My partner has been diagnosed with cancer and the bill has gone up unfortunatly we will not be able to afoard the bill set at the new price as I will have to work less hours to become his primary carer.I am asking for the bill to be set at what we are paying now before it goes up we pay £70.00 a month.We love the package we have which we also have broadband.Can you please help me

Thank you

Re: Sky Bill going up cannot afoard that

caesarome — Tue, 11 Feb 2025 10:27:25 GMT

@PennyOMahony

As this is a customer helps customer forum so you are not talking to Sky here you would need to discuss this with Sky by calling them to see if there are any discounts available to you and if they are not only will you need to make up your mind on the spot it will come with a new 24 month contract.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

Re: Sky Bill going up cannot afoard that

SKY1992bf — Tue, 11 Feb 2025 10:27:31 GMT

@PennyOMahony you will need to call sky and discuss your options the community can't unfortunately assist you

Your not talking directly with Sky this is a customer helps customer forum only with no account access

Click on the need more help drop down at the very bottom of the link below to reveal an 0333 number if your in uk

If in ROI using the same link change the flag in bottom right hand corner and refresh the link before following above instructions to reveal an 0818 number

https://www.sky.com/help/home#M1014

or if you have sky mobile/talk call 150 Calls to Sky Customer Services from your Sky Talk landline phone or a Sky mobile are free

The start will be automated which may try to send you here to the forum or suggest you receiving a text. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Re: Sky Bill going up cannot afoard that

martswain — Tue, 11 Feb 2025 10:28:52 GMT

This is mainly a cutomer forum and any staff here cannot negotiate deals.

You'll need to contact Sky directly and haggle.

Free phone number for sky please email me it

PennyOMahony — Tue, 11 Feb 2025 10:42:10 GMT

Please can you send me a free phone number for sky

Re: Free phone number for sky please email me it

Daniel0210 — Tue, 11 Feb 2025 10:46:26 GMT

@PennyOMahony

There isn't an 0800 number. To call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile or alternatively use the following link
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number.

The posting of full phone numbers isn’t permitted on the forum.

Any calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

edit: I have merged your post into your earlier thread. I notice you'd already been provided with a method to call Sky.