topic Re: Refund in Account & Billing

Refund

JOB83 — Mon, 10 Feb 2025 20:49:35 GMT

Sky have taken payment after my last bill, I have returned the broadband. No communication from sky, no one to contact. Very disappointed. How to I find out about my refund

Re: Refund

PandJ2020 — Mon, 10 Feb 2025 21:02:00 GMT

Have you actually cancelled? Is your account showing a credit?

Re: Refund

caesarome — Mon, 10 Feb 2025 22:09:15 GMT

@JOB83

We are going to need more details here,

Did you cancel or sign up to another provider ?

If you did either what was your last day with Sky ?

What was your billing date each month ?

Do you see a credit on your account ?

Re: Refund

JOB83 — Tue, 11 Feb 2025 06:59:01 GMT

No credit showing. Last bill should of been Nov. But billed also Dec. I thought once box returned would be sorted. Just can't believe have to post in here as no one to contact.

Re: Refund

Daniel0210 — Tue, 11 Feb 2025 07:15:16 GMT

@JOB83

How did you cancel and did you receive an email from Sky acknowledging the cancellation?

Re: Refund

JOB83 — Tue, 11 Feb 2025 08:43:04 GMT

Yes email confirmation hand over will be 13th Dec, still billed me on 16th Dec.

Re: Refund

caesarome — Tue, 11 Feb 2025 09:36:23 GMT

And what shows on what will have been your 16th January bill ?

Re: Refund

JOB83 — Tue, 11 Feb 2025 09:48:17 GMT

16th dec to 15th Jan. Can to direct me to someone I can call to get this sorted. Or and email to send all the details to.

Re: Refund

caesarome — Tue, 11 Feb 2025 09:59:37 GMT

You haven't answered my question above, what shows on the 16th January- 15 February bill beause if there is an overpyment due to the account now being cancelled it should appear as a credit that can be refunded.

Re: Refund

PandJ2020 — Tue, 11 Feb 2025 10:18:28 GMT

@JOB83 wrote:
Yes email confirmation hand over will be 13th Dec, still billed me on 16th Dec.

Did you have TV too?

Billing on 16th is normal as that bill was generated on 2nd December.

Re: Refund

JOB83 — Tue, 11 Feb 2025 11:02:19 GMT

I do not understand. There is no credit showing. The bill has those dates. The amount and the payment amount. However, the contract was cancelled, and I have confirmation it was cancelled. If I could talk to someone, this could get resolved in a minute. I need someone to review my account and confirm what I need to do.

Re: Refund

Daniel0210 — Tue, 11 Feb 2025 11:04:45 GMT

@JOB83

Then give Sky a call as we obviously can't see your bills, account or any notes on there.

Re: Refund

PandJ2020 — Tue, 11 Feb 2025 11:14:55 GMT

@JOB83 wrote:
If I could talk to someone, this could get resolved in a minute.

Then go ahead and call?

Without more detail and answers to our questions we cannot provide more guidance...