topic New sky contract , netflix payments in Account & Billing

New sky contract , netflix payments

edgie700 — Mon, 10 Feb 2025 18:25:47 GMT

Hi all , just renewed my sky contract but then I got an email off netflix saying I need to set up a form of payment, will sky sort this ? Thanks

Re: New sky contract , netflix payments

Tom-W19 — Tue, 11 Feb 2025 08:56:43 GMT

Hi @edgie700

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: New sky contract , netflix payments

Tom-W19 — Thu, 13 Feb 2025 09:31:05 GMT

Hi there

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: New sky contract , netflix payments

edgie700 — Thu, 13 Feb 2025 19:04:40 GMT

Hi , sorry I've not replied, I've been very busy at work , can you reopen the chat please

Re: New sky contract , netflix payments

caesarome — Thu, 13 Feb 2025 19:19:51 GMT

@edgie700

I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: New sky contract , netflix payments

Lisa-P1987 — Fri, 14 Feb 2025 09:29:24 GMT

Thanks for escalating this. We’ve sent edgie700 an invite to chat.

Re: New sky contract , netflix payments

Addie15 — Sun, 16 Feb 2025 09:31:03 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.