topic Re: Can't sign in to MySky account on PC or laptop. in Account & Billing

Can't sign in to MySky account on PC or laptop.

ecardiff1977 — Mon, 10 Feb 2025 12:51:09 GMT

I'm constantly getting the below weeor when I try to sign into my sky account. I only get this while signing in using my Laptop and it is not happening via mobile.

https://www.sky.com/signin?errorCode=generic-onboarding-error

Emlyn

Re: Can't sign in to MySky account on PC or laptop.

caesarome — Mon, 10 Feb 2025 13:07:14 GMT

Have you tried using a different web browser ?

Re: Can't sign in to MySky account on PC or laptop.

ecardiff1977 — Mon, 10 Feb 2025 13:11:52 GMT

Yep, using different browsers, laptops. Makes no difference.

Re: Can't sign in to MySky account on PC or laptop.

MightyQuinn — Mon, 10 Feb 2025 15:22:49 GMT

Hi @ecardiff1977 Have you tried InPrivate or Incognito. Also make sure that you start at the root web address sky.com and not from favourites or a link.

Re: Can't sign in to MySky account on PC or laptop.

ecardiff1977 — Mon, 10 Feb 2025 15:48:10 GMT

Yep, the actual URL when I copy on from the SKY site is

https://www.sky.com/signin?successUrl=https%3A%2F%2Fwww.sky.com%2Fsignin%3FsuccessUrl%3Dhttps%253A%252F%252Fwww.sky.com%252Fie%26cancelUrl%3Dhttps%253A%252F%252Fwww.sky.com%252Fie&cancelUrl=https%3A%2F%2Fwww.sky.com%2Fsignin%3FsuccessUrl%3Dhttps%253A%252F%252Fwww.sky.com%252Fie%26cancelUrl%3Dhttps%253A%252F%252Fwww.sky.com%252Fie

Looks a bit weird to me