topic Re: Credit refund in Account & Billing

Credit refund

charlie941 — Mon, 10 Feb 2025 10:56:43 GMT

Hi I want to get my credit refunded as we've left how can I do this without having to sit on hold on the phone. Live chat robot doesn't help.

Re: Credit refund

Daniel0210 — Mon, 10 Feb 2025 10:57:17 GMT

@charlie941
Refunds usually take quite a few weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Credit refund

charlie941 — Mon, 10 Feb 2025 10:58:28 GMT

The payment method is still active, we left in December and still haven't received a cheque, if someone could help me on here to get the credit paid back sooner that would be amazing, thanks!

Re: Credit refund

GD1 — Mon, 10 Feb 2025 11:00:41 GMT

@charlie941 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Credit refund

Daniel0210 — Mon, 10 Feb 2025 11:01:02 GMT

@charlie941

A cheque is only generated if the payment method has been cancelled. So… please confirm in your reply it’s currently showing as a credit on your Sky account

Re: Credit refund

Addie15 — Mon, 10 Feb 2025 11:12:22 GMT

Hi there! Thank you for escalating this. We have sent an invite to @charlie941.