topic Smith in Account & Billing

Smith

What2 — Mon, 10 Feb 2025 10:40:12 GMT

I would like to know why I'm paying £128 to sky when my account was closed in January

Re: Smith

Daniel0210 — Mon, 10 Feb 2025 10:59:25 GMT

@What2
This is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.

How did you cancel? Did you receive an email acknowledging the cancellation? When did the notice period finish as bills are generated 14 days before your payment date?

Re: Smith

Mark39 — Mon, 10 Feb 2025 11:08:08 GMT

@What2 you're billed as normal throughout your 31 days notice period. So any bill generated up to the date in January that your account was closed will still be due. Bills are generated 2 weeks before your normal payment date.

Sky will, of course, refund any overpayment from the date your services ended.