topic Re: Bill charge tba in Account & Billing

Bill charge tba

Wsharp — Mon, 10 Feb 2025 09:25:07 GMT

There is a charge of £24.95 on my bill this month with a reference'tba'. When I click on tba the date 22 December appears. I have no idea what this is for

Re: Bill charge tba

caesarome — Mon, 10 Feb 2025 10:01:46 GMT

@Wsharp

I take it this charge didn't appear on last months bill, are you a Sky Mobile customer ?

Re: Bill charge tba

Wsharp — Mon, 10 Feb 2025 10:10:45 GMT

This didn't appear on last months bill and I am a Sky mobile customer

thanks

Re: Bill charge tba

caesarome — Mon, 10 Feb 2025 10:12:21 GMT

@Wsharp

Have you recently returned a mobile device for an upgrade or swap ?

Re: Bill charge tba

Wsharp — Mon, 10 Feb 2025 10:13:25 GMT

Not returned or changed mobile

Re: Bill charge tba

caesarome — Mon, 10 Feb 2025 10:16:35 GMT

@Wsharp

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Bill charge tba

Wsharp — Mon, 10 Feb 2025 10:17:42 GMT

Thank you so much

Re: Bill charge tba

Lisa-P1987 — Mon, 10 Feb 2025 10:32:40 GMT

Thanks for escalating this. We’ve sent Wsharp an invite to chat.

Re: Bill charge tba

Addie15 — Wed, 12 Feb 2025 11:00:34 GMT

Update-We are closing this session due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Bill charge tba

Wsharp — Wed, 12 Feb 2025 16:38:38 GMT

Sorted thank you