topic Re: have recieved a message on my online account telling me i am being charged for not returning ite in Account & Billing

have recieved a message on my online account telling me i am being charged for not returning items.

AB5272 — Mon, 10 Feb 2025 08:09:38 GMT

received notification on my account you plan to charge me for non returns - what returns and where is the packaging labelling etc to make the returns of what ever you need returning?

why is everything so difficulte with sky so many assumptions

Re: have recieved a message on my online account telling me i am being charged for not returning ite

GD1 — Mon, 10 Feb 2025 08:11:51 GMT

@AB5272 Did you sopeak to Sky regarding returns packaging, you could also use your own and print iff your own returns label.

You can print off the labels for the returns here https://www.sky.com/help/articles/return-tv-broadband

Remember to keep your proof of posting.

Re: have recieved a message on my online account telling me i am being charged for not returning ite

AB5272 — Mon, 10 Feb 2025 08:13:31 GMT

hi there - i havent spoken to anyone re returning anything in fact i have no idea what they want returning. i have no access to a printer either

Re: have recieved a message on my online account telling me i am being charged for not returning ite

GD1 — Mon, 10 Feb 2025 08:16:05 GMT

@AB5272 Which services did you have and cancel?

Re: have recieved a message on my online account telling me i am being charged for not returning ite

AB5272 — Mon, 10 Feb 2025 08:17:36 GMT

i moved house i havent cancelled anything

Re: have recieved a message on my online account telling me i am being charged for not returning ite

GD1 — Mon, 10 Feb 2025 08:19:37 GMT

@AB5272 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: have recieved a message on my online account telling me i am being charged for not returning ite

AB5272 — Mon, 10 Feb 2025 08:25:04 GMT

thanks much appreciated !

Re: have recieved a message on my online account telling me i am being charged for not returning ite

Greenfingers001 — Mon, 10 Feb 2025 09:15:14 GMT

Thanks for escalating this. We’ve sent @AB5272 an invite to chat.