topic Re: Payment in Account & Billing

Payment

HarveyNorton30 — Sun, 09 Feb 2025 19:29:39 GMT

Hello, I'm contacting you only because as you know living in the uk and the cost of living is very difficult, I have paid my phone bill but it's taken another £60 out my account that I can't really afford to loose right this moment, is there anyway I can get this refunded please because I have paid 2x for 1 bill.

many thanks

Re: Payment

Daniel0210 — Sun, 09 Feb 2025 19:33:02 GMT

@HarveyNorton30

This is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.

So have you made an unnecessary manual payment? If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid once the planned payment has been processed. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

Re: Payment

GD1 — Sun, 09 Feb 2025 19:32:42 GMT

@HarveyNorton30 Your not contacting SKy customer services by posting here.

If you made a manual payment this won't stop a recurring payment from being taken, did you make a manual payment?

Re: Payment

caesarome — Sun, 09 Feb 2025 19:33:00 GMT

@HarveyNorton30

You are talking to other Sky customers here but we might be able to help.

If you have a payment method setup then you should need and should not be making manual payments as you have done so as you did and the money has been taken from your payment method can you confirm if you see a credit on your account because if you do it is this that can be refunded.