topic Re: Credit Refund in Account & Billing

Credit Refund

jaspmorgan — Tue, 10 Dec 2024 18:17:39 GMT

Hello!

I cancelled my sky tv and I had to return the equipment. Due to circumstances I missed the date, got charged £72 but sent not long after and now my account is showing £72 in credit. Since I am no longer a sky customer this can't be applied to my bill, how do I recover this money to my account?

Thanks in advance!

Re: Credit Refund

daveNOS — Tue, 10 Dec 2024 18:19:51 GMT

@jaspmorgan If you want we can ask the Sky community team to contact you to action the refund, let us know if you want your post escalating.

Re: Credit Refund

Daniel0210 — Tue, 10 Dec 2024 18:21:20 GMT

@jaspmorgan

We could normally escalate this to the Messaging Team but we aren't able to do that at present.,

Re: Credit Refund

jaspmorgan — Tue, 10 Dec 2024 18:32:37 GMT

Yes please thank you!

Re: Credit Refund

Daniel0210 — Tue, 10 Dec 2024 18:34:11 GMT

@jaspmorgan

Please see my post above. The Escalation process is not operating at present.

Re: Credit Refund

jaspmorgan — Tue, 10 Dec 2024 18:35:02 GMT

@Daniel0210 oh no! Am I best calling sky and speaking to someone directly?

Re: Credit Refund

Daniel0210 — Tue, 10 Dec 2024 18:36:11 GMT

@jaspmorgan

If you post again in this thread tomorrow we will hopefully be able to escalate it for you.

Re: Credit Refund

caesarome — Tue, 10 Dec 2024 19:13:04 GMT

@jaspmorgan wrote:

@Daniel0210 oh no! Am I best calling sky and speaking to someone directly?

@jaspmorgan

You can do if you want or you could wait to see if we can escalate your post tomorrow.

Re: Credit Refund

lord+smorg — Wed, 11 Dec 2024 09:27:29 GMT

call them and ask for a refund

Re: Credit Refund

jaspmorgan — Wed, 11 Dec 2024 09:34:04 GMT

Okay great 🙂

Re: Credit Refund

GD1 — Wed, 11 Dec 2024 09:43:28 GMT

@jaspmorgan Are you wanting your post escalating?

Re: Credit Refund

Daniel0210 — Wed, 11 Dec 2024 10:18:05 GMT

@jaspmorgan

The escalation process is working again so let us know if you still want contact by this method.

Re: Credit Refund

jaspmorgan — Wed, 11 Dec 2024 10:48:52 GMT

Yes please @Daniel0210 🙂

Re: Credit Refund

GD1 — Wed, 11 Dec 2024 10:50:25 GMT

@jaspmorgan To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Credit Refund

Daniel0210 — Wed, 11 Dec 2024 10:50:40 GMT

@jaspmorgan
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit Refund

Lisa-P1987 — Wed, 11 Dec 2024 11:26:36 GMT

Thanks for escalating this. We’ve sent jaspmorgan an invite to chat.

Re: Credit Refund

Hasanali — Sun, 09 Feb 2025 16:12:40 GMT

Hi, I can see that my account is also in credit, how can I get a refund too?

Re: Credit Refund

caesarome — Sun, 09 Feb 2025 16:15:47 GMT

@Hasanali

What is the credit from, have you overpaid on a bill or left Sky ?

Re: Credit Refund

Hasanali — Sun, 09 Feb 2025 20:05:05 GMT

I left sky so my last bill has credited me some money in my account. I have no broadband products anymore so it's just sitting in my account.

Re: Credit Refund

caesarome — Sun, 09 Feb 2025 20:11:18 GMT

@Hasanali

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.