topic Re: Adding packages without consent in Account & Billing

Adding packages without consent

Claretkaren — Sun, 09 Feb 2025 18:12:30 GMT

My contract is up for renewal so tried to do that today.

What a complete nightmare!!!

I found out that Sky Cinema had been added to my account without my knowledge ( £13 a month) . When I queried and asked how and when it was done, I found that when the Sky Engineer added our property to put our new Sky Q in, he added it even though we made it very clear that we didnt want it!! Asked for it to be removed , to be told that I still had to pay for it until 12th March. Why???

I didnt ask for it!!!

Then trying to renew contract was a complete nightmare. The agent " sniffed" all the time , didn't listen to me and then had the cheek to offer me a package £15 more a month than I'm paying now.

Have complained, waiting for a reply which I dont suppose I will get!

Been with Sky 27 years, gets worse every year

Re: Adding packages without consent

PandJ2020 — Sun, 09 Feb 2025 18:32:51 GMT

@Claretkaren wrote:
...to be told that I still had to pay for it until 12th March. Why???

You have to give 31 days notice to remove any package. (Obviously, you have a separate complaint)

Re: Adding packages without consent

Claretkaren — Sun, 09 Feb 2025 22:36:04 GMT

I know that I have 31 days but it's the fact that I still have to pay for it when I never wanted it in the first place!!!