Luring into a contract

eugene4 — Sun, 09 Feb 2025 02:10:48 GMT

I have been SKY customer since 1991, and generally was happy with the service, but recently I had a very unpleasant experience. My circumstances are such that for family reasons I have to live most of the year abroad and use my sky service only about 2 months a year, but pay monthly. On January 16, 2025, I came back to my Croydon flat and found that my Netflix doesn’t work, saying that it is not connected to internet though my computer was. I needed help and I called sky. A woman was talking with heavy accent, so I struggled to understand her. I described the situation, and she said that my Netflix doesn’t work because my sky internet id too slow, and if I upgrade to the higher speed internet then Netflix would work. I agreed, because I needed Netflix, and she made me agree to this 2 years obligatory contract. But when the contract was settled the woman guided me through a few steps on my TV and Netflix began to work nicely, and works still with the internet I had for all this time.

The same day a Sky engineer came and set a new socket in my cupboard.

Now, I understand that the sky officer lured me into this contract under false reason that my Netflix would only work if I upgraded my internet. I believe I was treated unfairly by SKY. It appears now that I could enjoy Netflix and sky broadband without this contract.

Under the conditions of this contract, I cannot cancel it without early termination fine. Still, it is not only the matter of money but mostly the matter of morality: You are not supposed to offer obligatory contract to a customer under the incorrect information that the upgrading is necessary for your Netflix to work. In my view, this is not a fair trade, and I am very disappointed.

I will have to keep this contract to which I had been lured, but I promise that after two years not only I cancel this contact but also change my internet provider.

Sincerely

Eugene Subbotsky

Re: Luring into a contract

caesarome — Sun, 09 Feb 2025 09:45:03 GMT

@eugene4

You had the option of not to agree to the contract that the engineer offered you but if you feel you have been mislead then you can fill in this form to register a complaint:

https://www.sky.com/help/complaints -

Re: Luring into a contract

GD1 — Sun, 09 Feb 2025 09:45:48 GMT

@eugene4 You're not contacting Sky via the community, you also can't raise a complaint here, you need to use the correct process for rasing a complaint https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

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Luring into a contract

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