topic Re: Charged for returned equipment in Account & Billing

Charged for returned equipment

Phil183 — Sun, 09 Feb 2025 09:24:03 GMT

I have just had money taken out of my account but I have returned the equipment. How do I contact sky to query this? Equipment was returned last month

Re: Charged for returned equipment

PandJ2020 — Sun, 09 Feb 2025 09:28:26 GMT

Have you kept proof of postage?

Re: Charged for returned equipment

Daniel0210 — Sun, 09 Feb 2025 10:29:30 GMT

@Phil183

As stated above, have you kept your proof of posting?

Unipart deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from Skys Messaging Team.

If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.