Late bill

Adele444 — Sat, 08 Feb 2025 21:01:03 GMT

Hello is it possible to pay my bill on the 14th of this month i was Unaware the money would of been took out today

Re: Late bill

GD1 — Sat, 08 Feb 2025 21:05:46 GMT

@Adele444 You're not talking to Sky customer services via the community, if you have a direct debit setup Sky will attempt payment on the due date, if this fails they will try again 10 days later. If this then fails services will start to be restricted.

Re: Late bill

Daniel0210 — Sun, 09 Feb 2025 06:03:05 GMT

@Adele444
The billing process described below applies to all customers…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

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Late bill

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