https://helpforum.sky.com/t5/Account-Billing/Unable-to-track-my-order/m-p/4905448#M245299 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4326247">@Philsummers</a>&nbsp; Have you tried placing an order with a different email addrerss and neew Sky ID?</P> Sat, 08 Feb 2025 21:03:29 GMT GD1 2025-02-08T21:03:29Z https://helpforum.sky.com/t5/Account-Billing/Unable-to-track-my-order/m-p/4905429#M245298 <P>Joined sky today 08/02/25 unable to access tracking, order or account details via app or online. This is due to trying to place an old order back in 2023 which I'm told don't go through as it was a ghost order. But this is now preventing me access. I have called sky everyday for the last 2 weeks to resolve this internal issue but no further forward. NOT the best impression of SKY so far!&nbsp;</P> Sat, 08 Feb 2025 20:27:26 GMT https://helpforum.sky.com/t5/Account-Billing/Unable-to-track-my-order/m-p/4905429#M245298 Philsummers 2025-02-08T20:27:26Z https://helpforum.sky.com/t5/Account-Billing/Unable-to-track-my-order/m-p/4905448#M245299 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4326247">@Philsummers</a>&nbsp; Have you tried placing an order with a different email addrerss and neew Sky ID?</P> Sat, 08 Feb 2025 21:03:29 GMT https://helpforum.sky.com/t5/Account-Billing/Unable-to-track-my-order/m-p/4905448#M245299 GD1 2025-02-08T21:03:29Z https://helpforum.sky.com/t5/Account-Billing/Unable-to-track-my-order/m-p/4905650#M245322 <P>The problem is there is a ghost order from 2 years ago blocking my address, thinking that I already have fibre, in turn this is preventing me from getting everything installed due to not being able to have 2 fibre connections to the property. Even though it's none existent. If that makes sense.</P> Sun, 09 Feb 2025 10:14:40 GMT https://helpforum.sky.com/t5/Account-Billing/Unable-to-track-my-order/m-p/4905650#M245322 Philsummers 2025-02-09T10:14:40Z