topic Re: Account Credit Refund in Account & Billing

Account Credit Refund

Cockers — Sat, 08 Feb 2025 15:49:10 GMT

Hello, I have credit on my account after leaving Sky Broadband in December and would like to transfer this into my bank account. What's the quickest way to resolve this please? Cheers

Re: Account Credit Refund

Daniel0210 — Sat, 08 Feb 2025 15:54:02 GMT

@Cockers
Refunds usually take quite a few weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply whether the payment method is still active.

Re: Account Credit Refund

Cockers — Mon, 14 Apr 2025 07:14:21 GMT

Hi, thanks for this info - the payment method is still active. Would you be able to try to get it refunded through the messaging team please, as it's been four months since our broadband contract ended? Many thanks

Re: Account Credit Refund

Daniel0210 — Mon, 14 Apr 2025 07:15:51 GMT

@Cockers
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Account Credit Refund

Addie15 — Mon, 14 Apr 2025 07:20:16 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Cockers.

Re: Account Credit Refund

Cockers — Mon, 14 Apr 2025 07:26:02 GMT

Thank you!