topic Re: Activation date in Account & Billing

Activation date

spindrift63ph — Sat, 08 Feb 2025 14:36:12 GMT

Just placed an order for Sky Broadband to move away from BT. The BT contract eaxpiry date is the 2nd of March 2025 but the Sky confirmation activation date is the 17th February. Does this mean I will be paying BT for the remaining 2 weeks approx plus the Sky cost?

Hope that makes sense

Re: Activation date

Mark39 — Sat, 08 Feb 2025 14:41:10 GMT

Very likely, yes.

Re: Activation date

MightyQuinn — Sat, 08 Feb 2025 14:50:34 GMT

@spindrift63ph wrote:
Just placed an order for Sky Broadband to move away from BT. The BT contract eaxpiry date is the 2nd of March 2025 but the Sky confirmation activation date is the 17th February. Does this mean I will be paying BT for the remaining 2 weeks approx plus the Sky cost?

Hi @spindrift63ph Either way BT will charge you for a full month, but will probably refund you afterwards for the two weeks. This is normal, do not cancel your direct debit.