topic Re: TV Restricted in Account & Billing

TV Restricted

ChaosDruid — Sat, 08 Feb 2025 13:30:52 GMT

My account is saying this

"Reinstate subscription

Your Streaming TV service has been restricted due to an outstanding balance. Click here to make a payment and reinstate."

This bill has been paid

Re: TV Restricted

Daniel0210 — Sat, 08 Feb 2025 13:31:51 GMT

@ChaosDruid
Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not normally reinstate your services. On rare occasions they will allow you to carry over up to £25 to the next month but that is based on your previous payment history. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Its also worth mentioning that you can’t cancel whilst restricted.

Once you’ve done the above you’ll be able to call Sky if you still need to speak to an agent.

Re: TV Restricted

PandJ2020 — Sat, 08 Feb 2025 13:32:02 GMT

When was it paid?

Re: TV Restricted

Mark39 — Sat, 08 Feb 2025 13:32:12 GMT

Have you re-setup your monthly direct debit or card payment?

Re: TV Restricted

ChaosDruid — Sat, 08 Feb 2025 14:11:05 GMT

So it was paid at least a couple of days ago. It shows no payment due

I cannot setup continous payment due to how I'm paid.

I have made them aware of this many times already, and they shouldhave noted it on their system

Re: TV Restricted

Daniel0210 — Sat, 08 Feb 2025 14:12:38 GMT

@ChaosDruid

You have to have a continuous card payment or direct debit set up. There's no way round that.

Re: TV Restricted

ChaosDruid — Sat, 08 Feb 2025 14:14:36 GMT

So basically I can't watch things I pay for?

Re: TV Restricted

Mark39 — Sat, 08 Feb 2025 14:15:12 GMT

Sky's billing/payment system is automated. I doubt it can take account of any manually added notes to your record. Now that your services have been restricted you may have to set up a monthly payment and work around the irregularity in receipt of your pay.

Re: TV Restricted

SKY1992bf — Sat, 08 Feb 2025 14:17:00 GMT

@ChaosDruid wrote:
So it was paid at least a couple of days ago. It shows no payment due
I cannot setup continous payment due to how I'm paid.
I have made them aware of this many times already, and they shouldhave noted it on their system

@ChaosDruid you will have to find away of contacting sky from a number not linked to your account then

it is a contractual obligation on your part to have a continuous payment method setup especially in this situation as services won't be restored until you do so unless you can get to speak to sky

we've been told that the billing system is fully automated and can't be overridden by agents regardless of whether there is a note on your account or not

Re: TV Restricted

ChaosDruid — Sat, 08 Feb 2025 14:20:34 GMT

Only way Ican talk to anyone is going through the complaints number.

On thephonenow to them.

Re: TV Restricted

Daniel0210 — Sat, 08 Feb 2025 14:20:45 GMT

@ChaosDruid wrote:

So basically I can't watch things I pay for?

@ChaosDruid

But you didn't pay. That's what resulted in your services being restricted in the first place.

Re: TV Restricted

ChaosDruid — Sat, 08 Feb 2025 14:26:41 GMT

As expected, I didn't get any sort of adequate response.

So I'm going to have this endless cycle

I pay the bill as soon as I get my money into my account

Re: TV Restricted

PandJ2020 — Sat, 08 Feb 2025 14:27:51 GMT

If you don't pay your bills when due then you are going to get issues. There's no way around this.

Re: TV Restricted

Daniel0210 — Sat, 08 Feb 2025 14:30:09 GMT

@ChaosDruid wrote:

I pay the bill as soon as I get my money into my account

@ChaosDruid

The T's and C's you agreed to stipulate a continuous card payment or DD must be in place so as we've said, until you add one of those your services will remain restricted. After a restriction of 56+ days Sky can permanently close your account (but you'll still owe the amount due).

Re: TV Restricted

SKY1992bf — Sat, 08 Feb 2025 14:32:18 GMT

@ChaosDruid wrote:
As expected, I didn't get any sort of adequate response.

So I'm going to have this endless cycle

I pay the bill as soon as I get my money into my account

@ChaosDruid everyone who has replied is a customer just like you who offer their time to help others

we aren't sky support and can only offer limited advice on sky's standard policy and procedures

I'm afraid you have been given the appropriate advice which is all we can offer

Re: TV Restricted

Daniel0210 — Sat, 08 Feb 2025 14:35:23 GMT

@ChaosDruid

Looking at your posting history it looks like your services were also restricted back in October and you were given the same advice then.

Re: TV Restricted

JanienGrinnion — Sat, 08 Feb 2025 21:54:52 GMT

Could I pay part of my nill as I'm won't be able to complete all,just to get my services back on please.

Re: TV Restricted

caesarome — Sat, 08 Feb 2025 22:13:46 GMT

@JanienGrinnion

Until you have paid the outstanding bill in full and reset up your payment method then Sky will not reinstate your services. If this bill hasn't been paid off after 56 days then Sky might cancel your account and chase you for any outstanding amount.

Re: TV Restricted

Melanie2015 — Fri, 28 Feb 2025 13:59:25 GMT

Thats what we are getting and we DO NOT even have a TV Subscription, someone clearly cannot read! 🤣

Re: TV Restricted

PandJ2020 — Fri, 28 Feb 2025 14:02:01 GMT

@Melanie2015 wrote:
Thats what we are getting and we DO NOT even have a TV Subscription, someone clearly cannot read! 🤣

This is your first post on a thread entitled 'TV Restricted'?

Perhaps you'd like to start a new topic with your issue?