topic Re: Thinking of leaving in Account & Billing

Thinking of leaving

Dean527 — Mon, 11 Nov 2024 12:50:51 GMT

My sky bill has shot up significantly, there is no way I can afford this luxury so unless I can find a suitable deal, unfortunately I'm going to have to cancel my account.

Re: Thinking of leaving

lettice — Mon, 11 Nov 2024 12:52:21 GMT

To cancel your TV subscription, if you’re out of contract you will need to give Sky the required 31 days notice.
The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will provide contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out at the end of your notice period.
Make sure you keep your proof of posting.

Sky bill too high

Dean527 — Mon, 11 Nov 2024 13:13:25 GMT

My sky bills has gone far too expensive, unfortunately unless I can find a suitable deal I'll have to leave.

Re: Sky bill too high

Daniel0210 — Mon, 11 Nov 2024 13:14:18 GMT

@Dean527
Discounts may have recently expired or be ending soon. Sky will have told you the date the discount was ending when you took it out. Perhaps compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If your discounts have ended the best deals are normally acquired by calling Sky to try to negotiate a new deal or potentially amend your package which will now require a 24 month minimum term contract. Remember Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are much harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

Re: Thinking of leaving

Daniel0210 — Mon, 11 Nov 2024 14:41:35 GMT

@Dean527

You had already had a reply on your first thread so not sure why you started another. Your options remain either negotiating a new discount or cancelling.m

Re: Thinking of leaving

Cookie29 — Thu, 28 Nov 2024 09:03:28 GMT

I started at £57 now it's £100.7 I just can't afford this. Is there a better deal to keep me as a customer

Re: Thinking of leaving

Mark39 — Thu, 28 Nov 2024 09:17:38 GMT

@Cookie29 wrote:

I started at £57 now it's £100.7 I just can't afford this. Is there a better deal to keep me as a customer

Not here - we're customers too. Give Sky a call.

Re: Thinking of leaving

george+chessman — Sat, 08 Feb 2025 11:58:58 GMT

I would like a new deal for my account please. It is now too expensive.

Re: Thinking of leaving

george+chessman — Sat, 08 Feb 2025 12:02:18 GMT

I don't want to leave but would like to hat about my account. One thing I don't need is HD. Please advise.

Re: Thinking of leaving

SKY1992bf — Sat, 08 Feb 2025 12:03:41 GMT

@george+chessman wrote:
I would like a new deal for my account please. It is now too expensive.

@george+chessman Then by all means give sky a call and negotiate one, you won't get anything by posting here as we're fellow customers not sky support

Re: Thinking of leaving

Daniel0210 — Sat, 08 Feb 2025 12:20:45 GMT

@george+chessman
Remember Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

Re: Thinking of leaving

Kammy-Boy — Wed, 02 Jul 2025 10:42:33 GMT

Sky has become too expensive

Re: Thinking of leaving

Daniel0210 — Wed, 02 Jul 2025 11:08:43 GMT

@Kammy-Boy

So the posts above will help you, whether to cancel or contact Sky to negotiate a new discount if your old one has elapsed.

Re: Thinking of leaving

Deanaearly — Wed, 02 Jul 2025 17:19:26 GMT

Can't get anyone on phone

Re: Thinking of leaving

Daniel0210 — Wed, 02 Jul 2025 17:22:28 GMT

@Deanaearly

Unfortunately a Sky Sports issue on Glass/Stream will have increased the number of calls to the Contact Centres.