topic Re: Being charged for returned equipment in Account & Billing

Being charged for returned equipment

MK28 — Fri, 07 Feb 2025 20:03:49 GMT

I returned all equipment when my contract was up back in October. I had confirmation that the returns box was received but they are saying that the broadband booster was missing and now want to charge £33.
I know that everything I had from sky was in that box and believe that it has been an error on skys part when collating the equipment returned. I have no use for a booster that isn't compatible with my new broadband. But I have no proof as to what was inside the box that sky has received so at this point it's my word against theirs. I have spoken to customer services through messages previously but with no resolution.
Any help gratefully received!

Re: Being charged for returned equipment

caesarome — Fri, 07 Feb 2025 20:16:08 GMT

@MK28

I take it you didn't take a photo of everything that was inside the packaging before you returned it, if not you could ask them for proof that it wasn't there to set if they relent.

Re: Being charged for returned equipment

MK28 — Fri, 07 Feb 2025 20:24:04 GMT

Thanks for replying. No I didn't take a photo, I just slotted everything in the holes and sent it. I wish I had!
I can't imagine sky will be up for sending me a photo of what they had received either.
They are now threatening to send on the debt to a collection agency if I don't pay within 10 days.
Very frustrating considering the thousands of pounds I paid to them over 16 years of being a 'valued' customer.