topic Re: Trying to cancel - impossible in Account & Billing

Trying to cancel - impossible

Cmor — Fri, 07 Feb 2025 17:46:27 GMT

Trying to find how to cancel or reduce my package costs with Sky is so frustrating. No straightforward link or number. AI bot is useless when you just need to speak to someone. Just going to cancel payments and then I'm sure someone may actually call me. Funny if you want to upgrade you can do it an instant but reducing is impossible. Sky, make it easier to talk to someone please.

Re: Trying to cancel - impossible

Mark39 — Fri, 07 Feb 2025 17:50:03 GMT

You may be able to find the number to call, via the 'need more help' link towards the bottom of the page here: https://www.sky.com/help/home

Re: Trying to cancel - impossible

Daniel0210 — Fri, 07 Feb 2025 17:50:25 GMT

@Cmor

No one would call you. Doing that is going to cause you additional problems. Your services will be restricted, you won't be able to call Sky, you still can't cancel, late payment fees will be added and eventually Sky will involved a debt recovery company.

What service are you trying to cancel?

Re: Trying to cancel - impossible

PandJ2020 — Fri, 07 Feb 2025 17:50:50 GMT

Cancelling your payments won't get the response you want. Persevere with calling or use the chat.

Cancelling payments will put you in breach of contract, incur late payment charges and could affect your credit file.

Re: Trying to cancel - impossible

Cmor — Fri, 07 Feb 2025 20:23:59 GMT

Appreciate the responses and the link - most useful. Thanks 🙏