topic Long wait for Refund in Account & Billing

Long wait for Refund

Sree1 — Fri, 07 Feb 2025 19:29:41 GMT

Hai All,Called sky 4 times on different occasions for my credit as refund and there was 5-7 working in between for them to process it(So more than a month wait so far).

Each and everyone,who picks up the call each time,was saying that it's all been processed and it will reach your account with in 5-7 days,but nothing really happend.

Called 5th time now and the answer is the same,but this time within 3 working days.

All these things happened while they got my all bank details which I used for DD.
What a pathetic customer service from Sky!!!

Re: Long wait for Refund

caesarome — Fri, 07 Feb 2025 19:36:21 GMT

@Sree1

Can you confirm if you see a credit on your bill and that your direct debit is in place ?

Re: Long wait for Refund

Sree1 — Fri, 07 Feb 2025 19:58:37 GMT

Hai,Yes I can still see the credit in my account,and there is bank details in place.

Thanks

Re: Long wait for Refund

caesarome — Fri, 07 Feb 2025 20:02:00 GMT

@Sree1

Sky's messaging team will be able to refund this for you so I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Long wait for Refund

Greenfingers001 — Sat, 08 Feb 2025 09:51:34 GMT

Thanks for escalating this. We’ve sent @Sree1 an invite to chat.