topic Getting into account in Account & Billing

Getting into account

Moizy — Fri, 07 Feb 2025 16:39:53 GMT

I need to access my elderly mothers sky account, she has dementia and cannot remember any details, I have her email address which unfortunately we can't access as it tells me the password is wrong, the phone number they are giving me which it says it was originally set up on does not exist, my mums bills seem extremely high so I would like to find out exactly what package she is paying for, any ideas how to do this?

Re: Getting into account

PandJ2020 — Fri, 07 Feb 2025 16:53:07 GMT

This may help: https://www.sky.com/help/articles/third-party-assistance

Re: Getting into account

MightyQuinn — Fri, 07 Feb 2025 17:00:20 GMT

Hi @Moizy If you can get in using forgotten password etc., you can add yourself and see all the details. Look in My Details.