topic Re: contract deal in Account & Billing

contract deal

JDB12 — Fri, 07 Feb 2025 15:43:59 GMT

My contract expires soon for broadband and tv and landline. I have been offered a new 18 months contract where the price goes up £4 a month after April 2025 - that cannot be right surely?

My second point is, I will be moving this year, what happens to my contract then, does it go with me? I tried asking the on-line assistant which was hopeless. It would be much easier if I could email SKY but that doesn't seem to be possible.

Re: contract deal

Mark39 — Fri, 07 Feb 2025 15:53:00 GMT

@JDB12 wrote:

My contract expires soon for broadband and tv and landline. I have been offered a new 18 months contract where the price goes up £4 a month after April 2025 - that cannot be right surely?

There's a general, annual price rise from 1 April.

My second point is, I will be moving this year, what happens to my contract then, does it go with me? I tried asking the on-line assistant which was hopeless. It would be much easier if I could email SKY but that doesn't seem to be possible.

Yes, your contract should go with you, providing Sky are able to provide your current services at your new address.

Re: contract deal

MarkGoldsmith — Fri, 07 Feb 2025 15:53:34 GMT

@JDB12 wrote:
where the price goes up £4 a month after April 2025 - that cannot be right surely?

That would be the annual price rise which happens in April. Sky don't offer fixed price contracts, they are all subject to change with one price rise per year.

https://www.skygroup.sky/en-gb/article/An-update-on-our-tv-and-broadband-prices

Re: contract deal

JDB12 — Fri, 07 Feb 2025 15:57:13 GMT

Hi, thanks for that perhaps I was reading it wrong. I read it as if it was going up £4 each month

Re: contract deal

mirdragon — Sat, 08 Feb 2025 16:57:43 GMT

it will be per month across the services, not just a single one off payment for £4

Re: contract deal

JDB12 — Sat, 08 Feb 2025 17:45:38 GMT

That was how I read it, which makes it expensive. I will have to have a think about it. Thanks