topic Refund in Account & Billing

Refund

LINSEYS — Fri, 07 Feb 2025 13:50:47 GMT

Hi - I left sky in December but have a credit balance that I have not received.
How can I arrange for this to be refunded.

Re: Refund

Daniel0210 — Fri, 07 Feb 2025 13:51:55 GMT

@LINSEYS
Refunds usually take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply whether the payment method is still active.

Re: Refund

caesarome — Fri, 07 Feb 2025 13:52:24 GMT

@LINSEYS

Is your payment method still in place ?

Re: Refund

LINSEYS — Fri, 07 Feb 2025 13:55:28 GMT

Hi - thanks for reply - yip

payment method still active

Re: Refund

LINSEYS — Fri, 07 Feb 2025 13:55:50 GMT

Yip

- still actives

Re: Refund

Daniel0210 — Fri, 07 Feb 2025 13:56:00 GMT

@LINSEYS
I’ll escalate your post to Sky (when it’s more than the ten minutes old that we have to allow) and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund

caesarome — Fri, 07 Feb 2025 13:57:59 GMT

@LINSEYS

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Refund

Addie15 — Fri, 07 Feb 2025 14:01:40 GMT

Hi there! Thank you for escalating this. We have sent an invite to @LINSEYS.