topic Re: Bill in Account & Billing

Bill

Wendee1 — Thu, 06 Feb 2025 19:08:08 GMT

Does anyone know why I have a bill for £13.55 when I won't be connected until march?

Re: Bill

caesarome — Thu, 06 Feb 2025 19:17:17 GMT

@Wendee1

Do you have any other services like broadband from Sky that has been activated ?

What does this bill say it is for ?

Re: Bill

Wendee1 — Thu, 06 Feb 2025 19:23:33 GMT

Cable laid today, will activate in march.

The bill just appeared on my phone today.

Re: Bill

caesarome — Thu, 06 Feb 2025 19:28:15 GMT

When is the billing date for this ?

Re: Bill

Wendee1 — Thu, 06 Feb 2025 19:29:21 GMT

It's Sky essential TV. Didn't know I could use sky TV before being connected. The hub is still in the box.

Re: Bill

caesarome — Thu, 06 Feb 2025 19:35:11 GMT

Do you have a Sky dish installed ?

Re: Bill

SKY1992bf — Thu, 06 Feb 2025 20:02:15 GMT

@Wendee1 What tv platform are you subscribe to

sky Q, sky glass or sky stream

if sky glass or stream tv activation automatically happens 21 days after delivery whether or not you have a broadband connection

All you can do is ask for a goodwill credit for days without tv service (there's no obligation on sky to do so) once connections are working

sky Q services shouldn't be charged for until service is installed

Re: Bill

Wendee1 — Thu, 06 Feb 2025 19:59:14 GMT

Stream. I have just read the same thing as you have said. I think it's a cheak to charge for something that can't be used. But

Re: Bill

caesarome — Thu, 06 Feb 2025 20:00:42 GMT

@Wendee1

I tend to agree but it is what has happened so when broadband is activated then you can approach Sky about them adding a credit to your account for the month or so you have had no TV service.