topic Re: VIP not on PUK in Account & Billing

VIP not on PUK

AL23456 — Thu, 06 Feb 2025 15:22:18 GMT

My VIP I'm Platinum, is not showing in May PUK any idea why

Re: VIP not on PUK

GD1 — Thu, 06 Feb 2025 15:48:48 GMT

@AL23456 Your post is not easy to follow A PUK is a Mobile phone unlock code so not sure what that has to do with your Sky VIP status.

Re: VIP not on PUK

AL23456 — Thu, 06 Feb 2025 16:22:18 GMT

With sky glass you can also have PUKs for other rooms, small box also known now as Sky stream, like a fire stick but it's a small box

Re: VIP not on PUK

Daniel0210 — Thu, 06 Feb 2025 16:23:48 GMT

@AL23456

That's a puck not a PUK. They are totally different.

Re: VIP not on PUK

GD1 — Thu, 06 Feb 2025 16:23:56 GMT

@AL23456 wrote:

With sky glass you can also have PUKs for other rooms, small box also known now as Sky stream, like a fire stick but it's a small box

No they are called pucks a different thing

Re: VIP not on PUK

AL23456 — Thu, 06 Feb 2025 16:26:38 GMT

Sorry yeah that's the one, puck! We have 2, both seem to be synchronised with the sky glass, continue programs, favourites etc however not in the case of VIP apparently

Re: VIP not on PUK

caesarome — Thu, 06 Feb 2025 16:30:58 GMT

@AL23456 wrote:

however not in the case of VIP apparently

What do you mean by this as everybody have VIP status on their accounts, even customers who had their services activated today will have VIP on their account so what is the issue, are you saying you can't order a Puck ?

Re: VIP not on PUK

AL23456 — Thu, 06 Feb 2025 16:31:46 GMT

Sorry yes puck! We have 2, both seem to be synchronised with the sky glass, continue programs, favourites etc however not in the case of VIP apparently

Re: VIP not on PUK

caesarome — Thu, 06 Feb 2025 16:32:52 GMT

@AL23456 wrote:

however not in the case of VIP apparently

You are not explaining yourself very well so what is actually happening ?

Re: VIP not on PUK

AL23456 — Thu, 06 Feb 2025 16:47:20 GMT

VIP gift, not available on pucks only in sky glass

Re: VIP not on PUK

SKY1992bf — Thu, 06 Feb 2025 16:58:31 GMT

@AL23456 If you're referring to a free movie has a gift it's only available on the primary device afaik which is the tv

Re: VIP not on PUK

AL23456 — Thu, 06 Feb 2025 17:08:54 GMT

Thank you