topic Re: Refund in Account & Billing

Refund

Mc691 — Thu, 06 Feb 2025 12:28:55 GMT

Hi I left sky broadband on November 9th. On the 10th they changed me again and my account is showing credit.how can I get refund please.

Re: Refund

Daniel0210 — Thu, 06 Feb 2025 12:31:50 GMT

@Mc691

That's because your bill of the 10 November was generated 14 days earlier, so when you were still a customer.

Refunds usually take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Refund

Mc691 — Thu, 06 Feb 2025 13:42:56 GMT

Hi it's showing as in credit on my sky broadband and my payment method is still active.

Thanks

Re: Refund

caesarome — Thu, 06 Feb 2025 13:53:19 GMT

@Mc691

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

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Re: Refund

Tom-W19 — Thu, 06 Feb 2025 13:54:37 GMT

Thanks for escalating. We've sent an invite to @Mc691.