My broadband bill

JadeAirey — Thu, 06 Feb 2025 10:32:25 GMT

My bill is due today and I don't get paid till the 11th I am able to pay my missing bill and my February bill on the 11th will I be able to set up a promise to pay for then?

Re: My broadband bill

GD1 — Thu, 06 Feb 2025 10:37:43 GMT

@JadeAirey If todays payment fails Sky will normally try again 10 days later if paying by direct debit.

Re: My broadband bill

Daniel0210 — Thu, 06 Feb 2025 12:06:43 GMT

@JadeAirey
The billing process described below applies to all customers…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

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My broadband bill

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Re: My broadband bill