topic Re: 'MY DETAILS' link takes me to a blank page in Account & Billing

'MY DETAILS' link takes me to a blank page

LLeach — Thu, 06 Feb 2025 09:37:46 GMT

I am trying to enquire about broadband at my new address, when I click on deals it only offers my old address as a choice . I have tried to acces 'my details' to check my address but am only reaching a blank page.

Re: 'MY DETAILS' link takes me to a blank page

caesarome — Thu, 06 Feb 2025 09:46:39 GMT

@LLeach

You might need to logout to see what is available otherwise as you have found as a current customer it will bring up details for your current address.

Does this link work for you:

https://www.sky.com/mydetails/account-info

Re: 'MY DETAILS' link takes me to a blank page

LLeach — Thu, 06 Feb 2025 10:57:56 GMT

Still getting a blank page but have managed to change my postcode on the search broadband page. It's maybe because my house move with sky is not complete yet 🤷‍♀️