topic Over Paid in Account & Billing

Over Paid

Richwrex87 — Thu, 06 Feb 2025 09:45:51 GMT

Hi,

I over paid my tv account, and need a refund if possible. Left myself in an awkward position. Would this be possible?

Re: Over Paid

caesarome — Thu, 06 Feb 2025 09:50:25 GMT

If you have made a manual payment when there was no need to and now see a credit then this can be refunded so do you see a credit on your account because if you do then we can arrange some help for you via here to get this refunded.

Re: Over Paid

GD1 — Thu, 06 Feb 2025 09:51:01 GMT

@Richwrex87 Is there a credit showing on your account?

FYI if you made a manual payment you don't need to do that as it won't stop any recurring paymenst such as debot card or direct debit.

Re: Over Paid

Richwrex87 — Thu, 06 Feb 2025 09:53:55 GMT

There is a credit showing. I have since set up a direct debit.

Re: Over Paid

caesarome — Thu, 06 Feb 2025 09:56:51 GMT

@Richwrex87

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Over Paid

Richwrex87 — Mon, 10 Feb 2025 06:06:17 GMT

Hi, didn't seem to get the chat bubble or email to discuss this further.

Re: Over Paid

Daniel0210 — Mon, 10 Feb 2025 06:25:20 GMT

@Richwrex87

Chat invites aren't guaranteed but I’ve re-escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Over Paid

SonOfOdin19831 — Mon, 10 Feb 2025 07:04:22 GMT

I have done the exact same thing by mistake this month, did you manage to get it sorted?

Re: Over Paid

Richwrex87 — Mon, 10 Feb 2025 07:07:19 GMT

Thank you!

Re: Over Paid

Greenfingers001 — Mon, 10 Feb 2025 09:01:51 GMT

Thanks for escalating this. We’ve sent @Richwrex87 an invite to chat.

Re: Over Paid

Darrenhannah — Wed, 18 Feb 2026 06:38:01 GMT

Hi there I have paid my bill twice and now left my self no money to get my kids shopping in today

Re: Over Paid

Daniel0210 — Wed, 18 Feb 2026 07:06:32 GMT

@Darrenhannah
It seems like you’ve made an unnecessary manual payment. The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

Re: Over Paid

Darrenhannah — Wed, 18 Feb 2026 07:15:56 GMT

It dose show as credit anda think a will have to call sky to get a fast refund as it's the kids food money for today's shopping

Re: Over Paid

PandJ2020 — Wed, 18 Feb 2026 07:23:32 GMT

@Darrenhannah wrote:
It dose show as credit anda think a will have to call sky to get a fast refund as it's the kids food money for today's shopping

There is no 'fast' refund.

Re: Over Paid

Daniel0210 — Wed, 18 Feb 2026 07:27:50 GMT

@Darrenhannah

Even by calling you won't get it faster than 3-5 working days, so basically a week.