topic Re: How to find sky account number in Account & Billing

How to find sky account number

JayJay33 — Fri, 17 Jan 2025 13:02:26 GMT

How do I find my sky account number

Re: How to find sky account number

caesarome — Fri, 17 Jan 2025 13:29:20 GMT

It should be shown on any letters or emails you have had from Sky or if you have setup an online account with Sky it will be shown via this,

Re: How to find sky account number

Fothergill1 — Fri, 17 Jan 2025 15:10:19 GMT

@JayJay33 The easiest way is to just sign into your MySky account and select Bills & Payments and then View Bill. Your account number will be at the top of the bill.

Re: How to find sky account number

DESMOND1946 — Wed, 05 Feb 2025 14:07:04 GMT

It won't let me view my bill though and I can't find any aperwork with it on?

Re: How to find sky account number

caesarome — Wed, 05 Feb 2025 16:13:39 GMT

@DESMOND1946

Whst is happening when you try to view your bill ?

Re: How to find sky account number

DESMOND1946 — Wed, 05 Feb 2025 21:39:05 GMT

It comes up with an error message

Re: How to find sky account number

caesarome — Wed, 05 Feb 2025 22:09:29 GMT

And that error message is ?

Re: How to find sky account number

DESMOND1946 — Thu, 06 Feb 2025 09:29:11 GMT

This page is restricted

Re: How to find sky account number

caesarome — Thu, 06 Feb 2025 09:36:49 GMT

@DESMOND1946

Are you new to Sky or a returning customer who has been a way for a few years ?

Re: How to find sky account number

DESMOND1946 — Thu, 06 Feb 2025 10:20:26 GMT

No but I have ot accessed my account for a long time. My wife used to deal with this and she has passed now. My daughter is tryign to help me recover my details and link my account to see if I can move my mobile to Sky and check what products I am subscribing to but we are hitting a brick wall

Re: How to find sky account number

caesarome — Thu, 06 Feb 2025 10:22:14 GMT

@DESMOND1946

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: How to find sky account number

DESMOND1946 — Thu, 06 Feb 2025 10:51:42 GMT

Thank you.I am hard of hearing so talking on the phone is not always the easiest option for me. Thanks for your help.

Re: How to find sky account number

Addie15 — Thu, 06 Feb 2025 11:31:39 GMT

Hi there! Thank you for escalating this. We have sent an invite to @DESMOND1946.

Re: How to find sky account number

EoinMcG — Fri, 04 Apr 2025 17:18:42 GMT

Im having this exact same problem i cant my sky account number or cant access my sky it says restricted

Re: How to find sky account number

caesarome — Fri, 04 Apr 2025 18:22:52 GMT

@EoinMcG

Can you start from the beginning like why is it you need your account number so are you new to Sky and are trying to setup your online account ?

Re: How to find sky account number

EoinMcG1 — Fri, 04 Apr 2025 18:26:52 GMT

Hi no im currently with sky trying to swith provider as contract is past the 12 months so new provider is asking for my sky account number so i cant switch but i cant get it anywhere the app and website allow me to sign in but wont let me view account details or bills it says its "restricted"

Re: How to find sky account number

caesarome — Fri, 04 Apr 2025 18:39:31 GMT

If you have had emails or letters from Sky then it will be on them, so for example the one about the annual price rise. If you do not have this anymore then you will have to call Sky to find out what it is.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

Re: How to find sky account number

EoinMcG1 — Fri, 04 Apr 2025 18:48:43 GMT

Thanks for your help yes ive never had emails or letters from sky since sign up but they take the money out of the account every month and I have the service but i cant view my account details anywhere and ive never been contacted. Very strange and yes i got 0 emails about annual price rise so i was shocked last week when i see how much i was being charged without being notified. Ive tried contacting them but its difficult they keep throwing you at bots and sending you links that dont work

Re: How to find sky account number

caesarome — Fri, 04 Apr 2025 18:51:08 GMT

As stated above, say nothing when asked anything by the bot as this should get you past them.

Re: How to find sky account number

EoinMcG1 — Fri, 04 Apr 2025 18:52:58 GMT

Also the number on that page doesnt work it says sorry the number you have dialled is not available. So frustrating just to get an account number so i can switch. Sky is so hard to deal with