https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/4902787#M244939 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4323720">@Donna162</a>&nbsp;<BR />Refunds usually take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.<BR /><BR /><STRONG>If the payment method is still active </STRONG>we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish. <BR /><BR /><STRONG>If the payment method has been cancelled </STRONG>you have two options… <BR />1) you can call Sky to get a cheque raised or <BR />2) we can escalate to the Messaging Team who can re-set your payment method. <BR /><BR />Let us know on this thread what you want to do but <STRONG>please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.</STRONG></P> Wed, 05 Feb 2025 17:25:40 GMT Daniel0210 2025-02-05T17:25:40Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/4902786#M244938 <P>I cancelled my broadband account in December. On my account it says 'in credit-will be used towards next bill', but I wont have another bill. How do I get this refunded to me?</P><P>cheers</P> Wed, 05 Feb 2025 17:24:20 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/4902786#M244938 Donna162 2025-02-05T17:24:20Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/4902787#M244939 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4323720">@Donna162</a>&nbsp;<BR />Refunds usually take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.<BR /><BR /><STRONG>If the payment method is still active </STRONG>we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish. <BR /><BR /><STRONG>If the payment method has been cancelled </STRONG>you have two options… <BR />1) you can call Sky to get a cheque raised or <BR />2) we can escalate to the Messaging Team who can re-set your payment method. <BR /><BR />Let us know on this thread what you want to do but <STRONG>please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.</STRONG></P> Wed, 05 Feb 2025 17:25:40 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/4902787#M244939 Daniel0210 2025-02-05T17:25:40Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/4902788#M244940 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4323720">@Donna162</a>&nbsp;</P> <P>Is your payment method still in place as we can get you some help via here if you would like ?</P> Wed, 05 Feb 2025 17:25:46 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/4902788#M244940 caesarome 2025-02-05T17:25:46Z