topic Re: Apologies in Account & Billing

Apologies

Anna0 — Tue, 04 Feb 2025 13:53:29 GMT

So I received a call today, and I thought it was a scam, didn't search up the number before answering. I answered and when he asked if it was me (said my name) I replied with a nasty "why". (Because a scam group have managed to get my name?). And when I realised it was only marketing I tried to explain I thought it was a scam and I was going to apologise but he have already hung up. This was on 4th Feb 13:38, I don't know how to contact them, so if this was you I'm sorry.

Re: Apologies

Daniel0210 — Wed, 05 Feb 2025 14:54:59 GMT

@Anna0
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.

If that call was genuine they may call back in due course, but like any unexpected call be very wary before divulging personal or account information. If you're asked for your telephone password consider giving an incorrect one deliberately. If the caller accepts it then it's likely a scam.

Re: Apologies

caesarome — Wed, 05 Feb 2025 16:10:34 GMT

@Anna0

No need to apologise as there is chance this was still a scam call so it f you are ever suspicious you did the right thing by hanging up on them.