topic Re: Late return of equipment in Account & Billing

Late return of equipment

rlamon203 — Wed, 05 Feb 2025 13:17:10 GMT

Hello,

I returned my equipment late. I understand I have been charged for the equipment on my current bill, will I be able to get a refund now that the equipment has been returned?

Thanks

Re: Late return of equipment

caesarome — Wed, 05 Feb 2025 13:18:59 GMT

@rlamon203

Sky will refund you so do you have the proof of posting receipt as we can arrange some help for you via here if you do.

Re: Late return of equipment

rlamon203 — Wed, 05 Feb 2025 14:07:33 GMT

I am not sure, I will have a look for it tonight.

Re: Late return of equipment

Daniel0210 — Wed, 05 Feb 2025 14:10:02 GMT

@rlamon203
Unipart deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting when you've had a search.

If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.

Re: Late return of equipment

rlamon203 — Wed, 12 Feb 2025 15:37:13 GMT

I have found the receipt! What do I need to do now?

Re: Late return of equipment

Daniel0210 — Wed, 12 Feb 2025 15:41:11 GMT

@rlamon203
I’ve escalated your post to Sky so their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Late return of equipment

Addie15 — Wed, 12 Feb 2025 15:54:07 GMT

Hi there! Thank you for escalating this. We have sent an invite to @rlamon203.