topic Re: Package returned in Account & Billing

Package returned

Kenton16 — Fri, 31 Jan 2025 13:50:29 GMT

I've returned my broadband box but keep getting reminders

Re: Package returned

Kenton16 — Fri, 31 Jan 2025 13:52:29 GMT

Re: Package returned

Daniel0210 — Fri, 31 Jan 2025 13:52:40 GMT

@Kenton16
Have you kept your proof of posting?

Unipart deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from Skys Messaging Team.

If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.

Re: Package returned

Daniel0210 — Fri, 31 Jan 2025 13:56:06 GMT

@Kenton16

Our posts crossed. As you can see your image of the proof of posting has been rejected.

Would you like your issue escalated to Sky?

Re: Package returned

Kenton16 — Sun, 02 Feb 2025 13:20:23 GMT

Yes how can that be reacted it's your post number from YOUR label

Re: Package returned

caesarome — Sun, 02 Feb 2025 13:22:42 GMT

@Kenton16

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Package returned

Lisa-P1987 — Sun, 02 Feb 2025 13:43:16 GMT

Thanks for escalating this. We’ve sent Kenton16 an invite to chat.

Re: Package returned

Lisa-P1987 — Tue, 04 Feb 2025 13:35:20 GMT

We are still looking to help you Kenton16 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Package returned

Kenton16 — Wed, 05 Feb 2025 12:13:28 GMT

I have returned your parcel and the tracking number is one you've sent me it's your parcel paid for by you

Re: Package returned

Daniel0210 — Wed, 05 Feb 2025 12:15:38 GMT

@Kenton16
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.

You didnt engage in the private chat invite that was sent to you. Would you like to have another chat invite or are you going to call Sky?

Re: Package returned

Tom-W19 — Wed, 05 Feb 2025 12:32:05 GMT

Hi @Kenton16

Your post has been escalated again to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Package returned

Kenton16 — Wed, 05 Feb 2025 12:33:40 GMT

And you can call me to discuss I'm not waiting 50 mins

Re: Package returned

Daniel0210 — Wed, 05 Feb 2025 12:34:59 GMT

@Kenton16

No one will call you. Another chat invite has been sent to you so you need to engage in that.

Re: Package returned

Addie15 — Fri, 07 Feb 2025 12:44:41 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.