topic refund not credit in Account & Billing

refund not credit

statler — Wed, 05 Feb 2025 10:02:27 GMT

can anyone advise, is there a way to escalate an issue rather than spend time on hold to a call centre.

my broadband service finished on the 27th of december giving the correct notice period to sky to cancel. my january payment still went out on the 1st January and looking at my sky account it says approx £39 to be credited against my next bill but there isnt one as ive cut all ties with sky. Money wasnt credited back on the 1st feb.

Re: refund not credit

caesarome — Wed, 05 Feb 2025 10:09:15 GMT

@statler

It should be possible to escalate this for you so can you confirm that your payment method is still in place ?

Re: refund not credit

statler — Wed, 05 Feb 2025 10:10:37 GMT

it is yes

Re: refund not credit

caesarome — Wed, 05 Feb 2025 10:13:31 GMT

@statler

I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: refund not credit

Mr+Flibbles+86 — Wed, 05 Feb 2025 10:16:21 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: refund not credit

statler — Wed, 05 Feb 2025 10:29:57 GMT

all sorted. thanks for the assistance