Awaiting credit

Prytharch33 — Wed, 05 Feb 2025 08:28:55 GMT

Hi, I had my last bill from Sky in Nov 2024 and was showing credit. I've had confirmation that they received my equipment back but have never had my credit refunded, I naively assumed they'd return my money after getting their equipment back but apparently not. Please can anybody advise how I can ge5 my refund?

Re: Awaiting credit

Daniel0210 — Wed, 05 Feb 2025 08:31:10 GMT

@Prytharch33
Refunds usually take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply it’s still showing as a credit on your Sky account and whether the payment method is still active.

topic Awaiting credit in Account & Billing

Awaiting credit

Re: Awaiting credit