topic Re: Sky from virgin in Account & Billing

Sky from virgin

Jade0890 — Wed, 05 Feb 2025 06:50:48 GMT

I have moved over from virgin to sky, and was told by virgin that sky should contact them with my activation date so they could cancel it their end. I am still being charged for virgin and not had any communication as to whether sky have told them I am now with sky. I don't know how to contact sky to ask them if they have or not? Can anyone advise?

Re: Sky from virgin

PandJ2020 — Wed, 05 Feb 2025 07:41:54 GMT

What services?

Re: Sky from virgin

Jade0890 — Wed, 05 Feb 2025 08:25:09 GMT

Tv and broadband x

Re: Sky from virgin

MarkGoldsmith — Wed, 05 Feb 2025 08:47:45 GMT

@Jade0890 wrote:
Tv and broadband x

When switching providers the new provider can only cancel your broadband contract they cannot cancel your TV contract on your behalf, which is something you need to do yourself so it would appear you were misinformed about the process.

Re: Sky from virgin

TimmyBGood — Wed, 05 Feb 2025 09:53:30 GMT

@MarkGoldsmith wrote:

@Jade0890 wrote:

Tv and broadband x

When switching providers the new provider can only cancel your broadband contract they cannot cancel your TV contract on your behalf,

Although as Virgin television service in the UK is only available on a Virgin data network connection, you'd kind of hope that would happen anyway...

Re: Sky from virgin

Jade0890 — Wed, 05 Feb 2025 11:57:16 GMT

That's really annoying as I can never get hold of anyone at virgin to talk to them and they are still charging me 😫 thank you for your reply and help. X