topic Re: Credit refund in Account & Billing

Credit refund

Shankar11 — Sun, 02 Feb 2025 17:59:50 GMT

Hi, I have cancelled the sky services and returned all products. I am waiting for a credit refund. How long will this take?

Also is my card going to be charged again for direct debits after cancellation as it is showing in my future payments.

Re: Credit refund

GD1 — Sun, 02 Feb 2025 18:02:53 GMT

@Shankar11 When was the cancellation date?

Re: Credit refund

caesarome — Sun, 02 Feb 2025 19:19:34 GMT

And when was your billing date ?

Re: Credit refund

Shankar11 — Tue, 04 Feb 2025 19:43:35 GMT

My Package was cancelled on 17/01/2025

Re: Credit refund

Shankar11 — Tue, 04 Feb 2025 19:44:15 GMT

Billing date is first of every month

Re: Credit refund

caesarome — Tue, 04 Feb 2025 19:51:06 GMT

So to be clear jave you been billed again on 1st February ?

Re: Credit refund

Shankar11 — Tue, 04 Feb 2025 20:20:03 GMT

No at the moment no payment has been gone for Sky in Feburary

Re: Credit refund

caesarome — Tue, 04 Feb 2025 20:21:16 GMT

So what shows on this months bill, does it show you are going to be billed or does it just show the credit ?

Re: Credit refund

Shankar11 — Tue, 04 Feb 2025 20:23:50 GMT

It says credit goes towards paying your next bill and the amount

Re: Credit refund

Shankar11 — Tue, 04 Feb 2025 20:26:30 GMT

All future predicted bills are estimated £0 because of cancellation of services

Re: Credit refund

caesarome — Tue, 04 Feb 2025 20:26:37 GMT

@Shankar11

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Credit refund

Addie15 — Wed, 05 Feb 2025 08:05:43 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Shankar11.